Interaction with our customers

After the first session, for your care and besides verbal advice, we will give you free material and products for treatment of the highest
quality, so that the healing process is quick and easy.

At Hair O’Dot®, we maintain communication continuously open and we keep you up-to-date with all the news in the field. During our treatment sessions, our practitioner will make sure you feel comfortable and relaxed because Andra Dascălu has understood and
believes that it is normal for us to offer the highest service level which becomes the number one feature of Hair O’Dot® Company.
Once the treatment is completed, communication between us will continue because we also want to hear your subsequent story.

Our mission

Our mission is to give you a memorable experience that will change your life. We are determined to offer the best treatments that use
Andra Dascălu’s previous experience in scalp micropigmentation and always being in uptodate with the latest innovations in the field. As the SMP number 1 in Romania and in the region, we promise to use the most advanced procedures and the highest quality in raw materials. Thus, we have prepared a pleasant, relaxing, safe and hygienic environment where all treatment sessions will take place.

1
Free consultation

The free confidential consultation that we offer is meant to make us sure you understand exactly what this treatment means and implies. During this time, you will also be given a pigment test, which takes 5 minutes, in order to get an idea of how the treatment is done, but it is also for personal safety and meant to attest that you are not allergic to the materials used and that you can be given the full treatment. Upon request, we can also do a virtual simulation on how the treatment can look on you. During the consultation, you will be honestly advised about a style that suits you, as well as about the time and costs to get what we have described.

2
One free session

At Hair O’Dot®, we also offer you the warrantee of a free session, available for a year, regardless of the scalp micropigmentation treatment. This is valid as soon as the last session is completed. This shows the confidence we have in the results we offer. This warranty is valid only for those who have completed the entire series of necessary sessions discussed during the initial consultation. The warranty is valid only on the surface where the sessions have been made and becomes null if you use the services of other companies to achieve
scalp micropigmentation, as it only covers the work done at Hair O’Dot®.

3
Exceptions

In the case of severe sunburn or failure to follow the post-treatment recommendations that have been provided to you, we will explain what is needed to bring the treatment back to the optimum state. If there are situations where it is necessary to restore the scalp to large areas due to non-observance of the post-treatment recommendations, the sessions will be cost-effective at a lower price. We are proud to see happy customers, so we invite all our customers when visiting the area to see how treatment is maintained and how they feel with it. We have great care about the warranty, so we will contact customers who will have not had the free session 2 months before their year expires to see if they need another session.

After the first session, for your care and besides verbal advice, we will give you free material and products for treatment of the highest quality, so that the healing process is quick and easy.

At Hair O’Dot®, we maintain communication continuously open and we keep you up-to-date with all the news in the field. During our treatment sessions, our practitioner will make sure you feel comfortable and relaxed because Andra Dascălu has understood and
believes that it is normal for us to offer the highest service level which becomes the number one feature of Hair O’Dot® Company.
Once the treatment is completed, communication between us will continue because we also want to hear your subsequent story.

We are here for you!